TDE / SUPPORT

Get unstuck without guesswork.

Start with the installation path. If something is broken, send a reproducible report with your TDE version and the exact error.

Choose a path

The shortest route to an answer.

Installation

Follow the activation path

Install TDE, open the desktop, add a repository and run your first My Loop task.

Open install guide
Live status

Is it you, or is it us?

Check Pass, Machines, Sandboxes and Sync availability before filing a report — measured on real traffic, not vanity uptime.

Open status page
Direct support

Email the TDE team

Send a reproducible report directly while the private beta repository remains closed.

Email support
Shipping history

See what changed

Read the public release history, fixes and product improvements without needing repository access.

Open changelog

A useful report

Give us enough to reproduce it.

Never include API keys, OAuth tokens, passwords or private source code in a support report.

  1. 01Your TDE version and operating system
  2. 02The shortest sequence that reproduces the problem
  3. 03What you expected and what happened instead
  4. 04Relevant logs with credentials and private code removed